Why pay the same amount monthly when the primary job of your IT company is to reduce how often things break?
We are not ticket takers, we are problem solvers. When you become a client, you get a dedicated Project Manager and assigned primary and secondary techs. They will all thoroughly learn your business, your support goals, your users, and your critical support items.
We don't silo knowledge. We have an extensive training program to instill deep understanding of more than 30 technology areas from .NET programming to System Virtualization. That means you get faster problem resolution and don't get passed from tech to tech.
95% of IT issues are symptoms of deeper root cause problems. We immediately solve the symptom to get you up and operational. We then research and fix the root cause. Over time, proper IT support should reduce the total number and cost of IT issues you experience.
Contact us anytime by any method. You have direct contact info for your PM, primary tech, and secondary tech to use at any time. Contact them through email, SMS, phone, or cell. You can also reach them through our reception desk or corporate services email.
We work with your IT vendors directly (ISP, fiber, security, VOIP, specialty software, etc.). We've found we can get you better outcomes, ensure you are getting what you pay for, and keep your systems from being destablized as vendor configurations conflict.
Let face it, documentation is important, but it's also hard. We use a powerful documentation system to collect and validate what you currently have, then as we make changes or discover new items we update and version those changes for you to see.
Let us know you have an immediate need or are curious in how we might help you. Contact us through any method listed on our contact us page.
We'll schedule a time to meet in person, or by phone. We'll cover what we do in more depth, discuss your needs and determine if we are a good fit.
If you choose to work with Axion, we'll get an NDA signed, block hours purchased, you'll send documentation, and we'll set you up in our system.
Once you are all setup in our system, contact us when you need us. The initial meeting usually uncovers some starter goals we can begin on immediately.
Contact us anytime via any method. We'll remote in for a quick fix, or head to your location for more complex issues.
We can cable it, add VLANs or VPN, make it wireless (even over city blocks), setup security, and add failover redundancy.
We can host your website, setup cloud email, virtualize your servers or desktops, or setup your own private cloud.
From simple websites to complex API integrated workflow tools empowered with machine learning, we can support you.
We know the optimal setup, tips, and tricks to getting the most out of many of the best industry specific softwares you use.
Do you have files and need them to be digital? From on-going back-office scanning to one time conversions, we can help.
We'll help you avoid disaster (redundancy, failover, security) then to recover from it (backups, physical redundancy).
We'll use our many vendor agreements to get you equipment with long duty cycles and licensing that best fits your business.
We'll support you in planning. From vendor selection or "just an idea" we can help you think it through and action it.
We would love to discuss. Visit our contact us page to learn all of the ways you can reach us.